WhatsApp Business for Indian SMEs: the complete 2025 playbook

Download the WhatsApp Business app from the Play Store or App Store. Use a different phone number than your personal WhatsApp. Fill in your business profile completely — logo, business hours, address, description, and website link.

Your profile photo should be your business logo. Your description should clearly say what you sell and how customers can reach you. This builds trust and makes you look professional.

Our WhatsApp Business setup service handles all of this for you, including profile optimization and catalog creation.

WhatsApp Business lets you create a catalog inside the chat. Customers can browse your products, see prices, and place orders — all without leaving WhatsApp. This is perfect for restaurants, retail stores, service businesses, and anyone who sells products.

Add clear photos, descriptions, and prices for each product. Keep your catalog updated. When customers can see what you sell, they are more likely to buy.

We help you create a full product catalog inside WhatsApp as part of our WhatsApp Business setup service. Up to 20 products included.

When a customer messages you, they should get an instant reply — even at 2 AM. Set up a greeting message that says "Hi! Thanks for reaching out. We will respond within a few hours." This makes customers feel valued and keeps them from going to a competitor.

You can also set up away messages for when you are closed, and quick replies for common questions like "What are your hours?" or "What is your address?"

Our WhatsApp Business setup service configures all auto-replies and creates 5 quick-reply templates for your most common customer questions.

Broadcast lists let you send the same message to many customers at once. This is perfect for sharing offers, new products, or festival discounts. WhatsApp broadcasts have a 90% open rate — much higher than email or SMS.

But be careful. WhatsApp has strict rules. Only message customers who have saved your number. Do not spam. Send useful content, not just promotions. If you follow the rules, WhatsApp can become your best marketing channel.

We set up broadcast lists correctly and train you on best practices as part of our WhatsApp Business setup service.

The real magic happens when you connect WhatsApp to your other tools. Imagine: a customer messages you → they get an instant auto-reply → their details are saved in a sheet → if you do not respond in 2 hours, an automatic follow-up is sent → when the order is placed, an invoice is generated.

This is business process automation. It saves you 10+ hours every week and makes sure no lead is ever lost. Our business process automation service builds these workflows for you.

Automation is the difference between WhatsApp being a chat app and WhatsApp being a sales engine.

1. Set up WhatsApp Business with a complete profile. 2. Create a product catalog. 3. Set up auto-replies and greeting messages. 4. Use broadcast lists for marketing. 5. Automate follow-ups and orders.

Do these 5 things and WhatsApp will become your highest-converting sales channel. Most of our clients see a 3x increase in leads within 3 months of setting up WhatsApp Business properly.

Want help? Avimay Technologies offers complete WhatsApp Business setup starting at affordable prices. We handle everything — profile, catalog, auto-replies, broadcast lists, and team training.