Clinic4 days3 peopleJanuary 2025

MediCare Clinic

A clinic website with WhatsApp triage and lab test booking — making healthcare accessible for patients.

Overview

About this project

MediCare Clinic is a multi-doctor clinic in Chennai. Patients had to call during clinic hours for appointments and lab test bookings. The clinic had no website, so patients could not find information about doctors, timings, or services online. We built a clinic website with WhatsApp triage and lab test booking.

The Challenge

What we were working with

MediCare Clinic had no website and patients had to call during clinic hours for every enquiry, creating long wait times.

No website — patients could not find doctor timings or services online
All appointments and lab test bookings required phone calls during clinic hours
Long phone wait times frustrated patients, especially elderly ones
No way for patients to ask quick questions without booking a full appointment
No way to showcase the clinic's doctors, facilities, and services

Our Solution

What we built

We built a clinic website with doctor profiles, WhatsApp triage for quick questions, and online lab test booking.

Designed a clean, accessible website with doctor profiles and timings
Set up WhatsApp triage so patients can ask quick questions without calling
Added online lab test booking with preparation instructions
Created a services page explaining each test and treatment offered
Added Google Maps integration for easy directions to the clinic

Results

What we achieved

Real numbers from a real project — no exaggerated claims.

+71%

Lab test bookings

-30%

Phone call load

4.8★

Patient rating

4 days

Website delivery time

Lab test bookings increased by 71% as patients shifted to online booking.

Phone call load decreased by 30% as quick questions moved to WhatsApp.

Patient rating reached 4.8 stars on Google reviews.

The website was delivered in 4 days, including all doctor profiles.

“From WhatsApp triage to lab test bookings, everything just works. Our patients love how easy it is to reach us. The team is responsive and genuinely invested.”

Dr. Sneha Patil

Founder, MediCare Clinic

Chennai

Services Used