Business5 days3 peopleNovember 2024

Urban Retail Co.

A retail website with WhatsApp commerce and loyalty integration — bringing footfalls back to the store.

Overview

About this project

Urban Retail Co. is a retail store in Pune. They had a basic website with no online ordering, and customers were shifting to e-commerce competitors. They needed a way to sell online without building a full e-commerce platform. We built an omnichannel retail site with WhatsApp commerce and loyalty integration.

The Challenge

What we were working with

Urban Retail Co. was losing customers to e-commerce competitors and had no way to sell online or retain repeat customers.

Basic website with no online ordering capability
Customers shifting to e-commerce competitors for convenience
No loyalty program to retain repeat customers
No way to showcase new products or promotions to existing customers
No WhatsApp presence for customer enquiries or orders

Our Solution

What we built

We built an omnichannel retail website with WhatsApp commerce, loyalty integration, and a product showcase.

Designed a modern retail website showcasing products with photos and prices
Set up WhatsApp commerce so customers can browse and order via WhatsApp
Integrated a simple loyalty program for repeat customers
Created a broadcast list system for sending promotions to existing customers
Added Google Business Profile with product photos and store location

Results

What we achieved

Real numbers from a real project — no exaggerated claims.

+33%

Repeat orders

+45

WhatsApp orders per month

4.7★

Google rating

5 days

Website delivery time

Repeat orders increased by 33% thanks to the loyalty program and WhatsApp follow-ups.

WhatsApp orders grew to 45 per month, a new sales channel for the store.

Google rating reached 4.7 stars from customer reviews.

The website was delivered in 5 days, including WhatsApp commerce setup.

“WhatsApp commerce has been a game-changer for us. Customers love that they can browse and order on WhatsApp. Repeat orders are up and we finally have a digital presence.”

Anita Desai

Owner, Urban Retail Co.

Pune

Services Used